A nights stay at Samruddhi Suites @ Rs. 3000 and vlog indicates a hotel room stay at Chennai mall premise is rs. 3500. The price, the maintenance, the value they offer is absolutely contrasting and the pricing certain hotel rooms is just a bizarre....
When does one in this country would be able to rely on booking platforms, advertisements, review's and the standards.
In this country we are yet to give any importance to standards and their adherence. The hotel rooms or hotels just take customers for a ride like cab drivers...
The rating, ranking, their stars status have to renewd every year like CMM level certificates that is valid for their process followed in the last year and they commit to follow the same standards the following years or the current year as well.
The certificates provided for the hotels like CMM level certificates should ensure they collect feedback, review comments, complaints, inputs, suggestions, and the changes that has been brought based on those. These customer inputs should be well documented as rs and should be available forever for data analysis, historical improvements made on its operations.
Is it time for a a hotel Enterprise resource planning,operations platform or SDK that takes care of every aspect of Hotels, Hostels, Resorts, Motels, lodges and this platform could be become a big giant company that offers the Software platform in house, as cloud ☁️ storage platform, hotel staffs trainning as per CMM levels, platform maintenance staffs, rotation or promotion of staffs to near by hotels, cleaning index, hospitality index, serviceability index, value index, value add on services index and so on would be great?
Such a Software cloud platform could act as a single Software platform that addresses A to Z of Hotels, Tours and Travels.
Such a platform should work on different price points but should not compromise on the Standards of the hotels along with their ratings and products efficiency.
Remember, finally it's customer delight that matters the most.
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