The Steno or Data Entry Operator Mistakes and It's impact

The Steno or Data Entry Operator Mistakes and It's impact

The Data Entry, Stenographer, have to ensure that the records they enter are correct and as per the request or application submitted.  They are expected to cross verify that the data is as per the documents submitted and as per the existing records.

For (e.g) The Gas connection transfer requires a procedure to surrender the cylinder, get a transfer voucher, a refund of the deposit amount and visit the target location Distributor or Dealer then submit your address proof document, along with Transfer voucher, ID proof, and the deposit amount.  You are then expected to submit a application form.

Even with these documents the Data Entry Operator at the desk makes a mistake in my LastName.

How is this possible?

Do they have a process to verify the details again by another EXECUTIVE?

WHY CAN'T THEY INTRODUCE AUTO FILL from Biometric Identity Card details, change only the details with respect to address OR Prefilled forms based on already available data  or allow the customer to type his or her details?

Even if we consider this to be human error or mistake then what is the process adopted by the service provider?

Then they request you to submit another application form even.  So I Submitted another application form for correction with Identity card proof.  The first mistake was that they removed a letter from my LastName. 

Then they correct the missing letter but change another character in the LastName, makeing another mistake, and to add to this the executive indicates  the name or spelling change in the system is allowed only once. This is absolutely weird. It is not name change request that I submitted it's a correction of mistake done by their executive's.  In this case the system should allow for correction of spelling mistakes by their executives.

This forces the operators to create new voucher by deregisteration of existing connection voucher and to issue a new voucher with a new connection number.  This makes things a bit difficult for the consumer or customer.

In my scenario I wanted to change address in Bank, Aadhaar, Passport, Mobile Number and so on....  A time loss or delay or mistake in service is a hindrance to a customer.  What looks like a spelling mistake is actually a hindrance to the customer in his next steps and so on.. Why?

So, the executive have to be trained well to verify or copy existing data than retyping to avoid such mistakes.  The process of data entry should only involve data entry of the address details in case of transfer requests and all the remaining data remains the same unless a change request form is submitted. In case of Gas connection transfer it's only address that changes remaining details are almost the same.

Also, the application forms can be enabled to tick a change request that clearly highlights the fields for correction.  The same application form can include check boxes besides all fields.  The applicants in case of correction would select those check boxes and otherwise none.  The Applicant('s) would provide the necessary document proof in digital form or physical form for correction request.

Also, spelling mistake correction is different from name change.  The name change is a request from customer Whereas spelling mistakes is a error by the data entry executive.

Also, all application forms of every service provider should include and enable such options for corrections or changes of the profile details of the customer.  The service Providers that I am referring to are banks, insurance, Government service, gas, cable, DTH, Electricity, internet, water connection, Mobile and so on.

The application forms should include a reference number pre printed in it for easy tracking.  The customer then can specify this reference for future clarification, follow up, escalation, suggestions, comment and to provide feedback. 

All utility or service provider application forms should include 

Primary Account Number Name - Complete Name

Secondary Account Number Name - Complete Name

They should (service Providers) mandatorily link two identification numbers of the customer's or Consumers  aadhaar and TSN OR TIN or PAN or TAN to all utility service like banks, insurance, Government service, gas, cable, DTH, Electricity, internet, water connection, Mobile numbers and so on.

#indane, #IndianOil, #IndianOilCorporation