The application form that requires information to be provided or written or filled either manually or online has to be filled by the applicant only, except an exception scenario, the service provider section has to be filled obviously by the provider's executive. That would mean the loan application form's are not altered by the executive's later, they insist sometimes to sign the form unnecessarily that enables them to change interest rates, pre-closure charges and so on.
In case the information provided is not legible, incorrect, incomplete the executive can request him or her (the customer) to correct it or refill the form himself / herself.
Hence, the costumers should insist that the forms are filled by them and not by the executive's. The service provider as part of their process should adhere to Regulatory rules, ensure that the executives don't violate the rules of the regulator thus bringing bad reputation to the brand image of the service Providers involved.
The Service Provider executives should not fill the applications with out seeking the permission of the Applicant and this can only be an exception scenario, in that case they have document the reason as well. That would mean only the Applicant fills the application form or his or her representative fills the form(s). In this the ownership or liability of the data provided is with the Applicant only, the Service Provider executives have rights to review, to request the applicant fill missing information, correct spelling mistakes, verify the filled information is right or wrong. In case, it is wrong then they have to get it rectified or refill another application form by themselves to ensure that the information provided by the applicant is as per the documents furnished or shown to the service provider executive.
Hope, this practice mandated and all service providers educate their executives of the advantages and disadvantages involved in it. This also could lead to legal compliance, ethical, etiquette problems as well.
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